HDI and ITIL Certified technical Project Manager with the proven ability to guide a project through dedication and leadership with over 25 years of information technology experience, ranging from systems operations, datacenter and technical staff management.
25+ years IT industry experience
12 years network engineering
10 years systems engineering
• Various leadership roles ranging from project management, service desk, systems operations, datacenter and technical staff management.
• IT security, SOX, PCI, SSAE 16 compliance and audit experience.
· Affluent in modern PMO/PMI industry recognized standards and methodologies, applied to both infrastructure operations, and software development scopes.
· Leadership of diverse teams of systems administrators, engineers, developers, and support personnel, including work and process scheduling, as well as career development.
· Technical leadership, including hands-on system troubleshooting, escalation management, and incident/problem management utilizing ticketing systems and trend analysis.
· Network operations including advanced LAN/WAN management under a variety of platforms.
· DevOps planning and project management including Release/Integrations group leadership.
· Management of vendor/client relationships through the development, implementation and ongoing support of internal and external customer facing platforms.
· Procurement and departmental budgeting responsibilities, including growth planning.
· Broad knowledge across a variety of IT disciplines; datacenter management, network operations, server operations, desktop support and telecommunications operations.
Project management, ITIL service scope management, datacenter and datacenter operations management, technical team management, software development (SDLC) management, infrastructure management.
Education / Certification
HDI Certified (Project and Program Manager), ITIL Certification (Foundations and Practitioner) for Structured IT Management, MCSA Microsoft Certified Systems Administrator(2K), CompTIA A+ Certified Computer Technician, CompTIA Network+ Certified, IBM Certified laptop, desktop and server. Secret Clearance Feb. 04
New Mexico State University (NMSU-A) ’85-‘86
Computer science and management, information systems.
Served in the United States Air Force from 1985-1989, stationed at Holloman AFB, NM
Support Systems Administration responsibilities while assigned to the Aircraft Maintenance Squadron.
Honorable Discharge, Mar. 1989.
Professional references available on request.
The following extracted from LinkedIn:
"Bob's diverse background allows him to create and deploy creative and efficient solutions to complex datacenter problems. In addition to solving the immediate problem he is facing, his solutions also anticipate and compensate for the consequential impacts that are likely to occur. Bob is a stickler for detail and process adherance while maintaining a positive 'can do/let's get it done' attitude" Peer Manager, Brinks.
“When Bob started the NOC was without a Manager for several months. Bob came in, and instituted a new program that brought standardization and processes to the team. His positive energy and attitude kept the team motivated, and allowed for him to implement change that improved up time for all systems managed by the NOC.”
“To whom it may concern: It is with great pleasure that I recommend Robert (Bob) Fobian for employment as NOC manager, or related position. Bob possesses several years of IT network operations knowledge and experience. Since working with Bob, I’ve witnessed him take on the negative issues and criticisms of a NOC department, and turn it into a department that the company and customers are proud of. He improved the department’s processes and procedures, enhanced the teams since of urgency, and improved team morale. He is always energetic, positive and willing to go above and beyond to support the team and the organization. His willingness to be open-minded and assist other departments in times of need is what makes him a unique individual. I would highly recommend him to any company seeking these qualities in an individual. Thank you”
“The term I use to describe Bob is effective. Bob came to Brinks and made an immediate impact on a NOC group that lacked definition and direction. Within a short time our processes became simpler and clearer, focusing on impact assessment and response time. Through this he has increased the value of our group incredibly. I would work for Bob anywhere.”
“Bob is the kind of person that you would want to have on your team. He has the type of attitude that allows a manager to know that he will get the job done. Bob has the willingness to attack any issue and works hard on anything that he is asked to do. Bob is also one of the most positive people that I have had the opportunity to work with.”
“Bob is an outstanding Manager and operations leader. He works well in leading teams, keeping those around him on task, and delivering solutions to problems and major projects. Bob radiates a consistent can-do attitude and is exceptionally approachable, friendly and always open to his team. He displays great leadership skills, and is well respected by his peers. Bob will be a key contributor to any organization and I hope to once again work with him again.”
“Bob was an outstanding manager. He was very detailed oriented and fair to those that report to him. I found that when problems arose, he made sure he got as much information as possible so he could make the best informed decision that was fair and pleasing to all. He made the time to have one-on-one meetings so I could discuss any issues that I had and addressed them when appropriate. I found him to be very organized and always had a positive attitude. It was an absolute pleasure working under him.”
“Bob is a collaborative leader who brought structure and consistency to the Network Operations Center. Bob understands Service Management, and was always a willing participant in our continuous improvement efforts to deliver more seamless service to our customer.”
“Bob is a very effective manager. I started at Brinks at the same time and through his inspirational, aggressive but non-threatening supervision our group became more efficient, responsive and better coordinated in a very short period of time. To hear former employees suggest they would transfer with him doesn't surprise me at all, as I feel the same way.”
“When Bob came to Brink's, the NOC was without a manager for a few months. He immediately provided structure and direction for the group. He helped to more clearly define support boundaries and improve the overall incident response process. Bob took the time to listen to input from the team and still perform managerial functions in an effective manner. Without a doubt, I would work for Bob again.”