Solid management experience resulting from project direction and departmental leadership assignments throughout my 20+ year career.

           Proven ability to guide a team through persistence, dedication and leadership. 

           Ability to work alone with little to no supervision given complex tasks to complete. Often given responsibility for developing a project for which no prior experience had been obtained.  Served as a team lead in a Senior Analyst position in two previous positions, as well as Information Systems Manager

 


ITIL Certification for Structured IT Management, MCSE Microsoft Certified Systems Engineer(2K) MCSA Microsoft Certified Systems Administrator(2K), MCP Microsoft Certified Professional, CompTIA A+ Certified Computer Technician, CompTIA Network+ Certified, IBM Certified laptop, desktop and server. Current Secret Clearance Feb. 04

 

·               Extensive systems and project management experience resulting from over twenty years work in the field, working with experienced professionals across multiple platforms and systems.  

·               Staff management including training and career development, writing performance reviews and developing a structured team through a designed hiring process.

·               Systems management and analysis including network traffic statistics and forensic research to determine cause of failure or network intrusion origin, including implementation of security measures using various SNMP monitoring systems (HP OpenView, DameWare, Formula)

·               Disaster recovery planning including implementation of Veritas and Seagate Backup software.

·               Network storage management including installation and configuration of CD library drive units and RAID 5 drive sets for data security and recovery, and monitoring of SAN systems.

·               Advanced LAN/WAN administration experience, including dial-up, PPP, TCP/IP, Frame Relay, PPTP, VPN, SNMP, POP3, RAS/SAS, and network testing and analysis.

·               Systems and network management under Windows (all), Unix, and VMS.

·               Microsoft Exchange server administration under NT4 (Exchange 5.5) and Windows Server 2003, to include the administration of onsite servers as well as 40 offsite exchange servers

·               Knowledge of industry standard protocols such as HTTP, FTP, TCP/IP, IPX/SPX.

·               Experience with network connectivity across LAN/WAN including analysis and troubleshooting 

·               Extensive familiarity with numerous operating systems ranging from the early DOS days, to Windows 9x, Windows 2000/2003, Windows XP, Linux Ubuntu and RedHat, and Unix.

 

 

 

Oct. 2006-Present           

                                    St. Louis, MO

                                    OPERATIONS MANAGER

·        Staff management of a large department of systems controllers and administrators spanning several platforms and environments.

·        Planning, organization and management of tasks and objectives for staff.

·        Management and support of a worldwide network supporting major international markets comprised of over 4500 servers worldwide.

·        Management of a complex employee development structure and design of multi-platform training program for systems administrators.

·        Support of an integrated change control process for development and implementation of new systems/software.

·        Planning, analysis and implementation of new projects designed for process improvement in areas such as employee development, and change control.

·        Management of a structured incident/problem management process which includes escalation procedures spanning through several tiers of upper level support, ensuring a maximum uptime of critical systems that support markets around the globe.


 

Jan. 2001-Oct. 2006      

                                    St. Louis, MO

                                    INFORMATION SYSTEMS MANAGER

·        Management of IT department, including training of employees and support staff, as well as performance reviews.  Project management and supervision.

·        Network design and system integration/installation on an Active Directory Windows 2000 server-based network.  Installation of several servers performing a range of functions from Primary Domain Controller, to voicemail system management. SQL, Bentley LM, and Advantage server administration.

·        Installation and configuration of telephony systems routers and MCK units (Voice over IP) for intercommunication between the lab and main complex.

·        Linux and Ubuntu file server configuration and administration.

·        Design and implementation of two external business network solutions, including servers, workstations, routers, switches and cabling

·        Provide advanced server/LAN/WAN administration under Windows 2000, including DNS, DHCP, Exchange server management, ICS Firewall.

·        Remote installation and management using RAS and VPN, as well as remote installation and distribution of software using Tivoli, RIS, and VNC applications.

 

 

Sep. 2003-Oct. 2006       

Secret Clearance          St. Louis, MO

                                    NETWORK ENGINEER (Working for the U.S. Coast Guard)

·        Project management and team development for a team of 7 engineers and interns maintaining a network of over 6000 users.

·        Network systems / server administration (Active Directory under Windows Server 2003) for 22 state AOR (area of responsibility), including 3rd level support for Regional Managers, and remote server administration.

·        Network administration for 55 servers, including massive 22-state deployment of over 60 servers operating under Active Directory.

·        3rd tier support for LAN/WAN area including remote administration using DameWare, Timbuktu Pro, and Remote Desktop Services, serving as the last line of support for a network of thousands of users, providing technical assistance to regional system managers, and 2nd level support technicians.

·        Advanced troubleshooting of DNS and WINS services, resolving replication issues for the domain infrastructure, and push/pull relationships between servers in various locations across the AOR(Area of Responsibility).

 

 

2000-2001                    

                                    St. Louis, MO

                                    MEDICAL SENIOR SUPPORT ANALYST, INFORMATION SYSTEMS

·        Supervision of network analysts and coordination of projects as a liaison with management.  Responsible for maintaining a network of thousands of PCs and peripheral equipment for users across a vast network in the St. Louis Metropolitan area.  Region includes all medical group personnel and offices.

·        Communications testing and evaluation of onsite routers for the remote offices and hospitals, including replacement and repair of faulty equipment.

·        Remote network management using PCAnywhere and Tivoli software. 

·        Support a network that is Windows NT 4.0 (sp6) based and running on Novell 4.8, including securities administration and system/device implementation.

·        Last line of support for this group, operating at a 3rd level support capacity to all the analysts, providing training on advanced network management techniques.

·        System securities including user create/delete, and permissions assignments.

·        Support for the Unix file server, providing reliable networking of vital data.


1998-2000        

                                    St. Louis, MO

                                    NETWORK ANALYST

 

·        Served role of being the only analyst for the remote areas of Jefferson County and the last line of support for all of the networked systems within the county, providing training and supervision to the network technicians on-site. Trained, wrote reviews, and assisted in the hiring and staffing process.

·        Provided maintenance and troubleshooting and on-site and remote support for a large network of end users in the metro area of St. Louis and Jefferson County. Maintenance and troubleshooting of Lotus Notes network.

·        LAN management including switch installation/configuration, troubleshooting and repair/replacement of network devices for optimum network performance.

·        Onsite support for over 1500 users in the Jefferson County offices including installation/configuration of PC systems, hub/switch installation and configuration, bridge management, and fiber optic network administration.

 

1993 to 1998                

                                    St. Louis, Missouri

                                    IT OPERATIONS ANALYST

 

·        Maintain security solutions on the network with firewall and gateway analysis.

·        Support an AS/400 BPCS network to include administration and management.

·        Installation and configuration of various software suites designed to interact with both PC’s and the IBM mainframe, to include ongoing management.

·        Network interconnectivity troubleshooting and analysis, including identification of communication problems. Configured routers and bridges to moderate traffic on the network to the Ethernet and Token-ring users.

 

 

Military:

Served in the United States Air Force from 1985-1989, stationed at Holloman AFB, NM

Support Systems Administration responsibilities while assigned to the Aircraft Maintenance Squadron.

Honorable Discharge, Mar. 1989.