• Solid management
experience resulting from project direction and departmental leadership
assignments throughout my 20+ year career.
• Proven ability to
guide a team through persistence, dedication and leadership.
• Ability to work alone with little to no supervision given
complex tasks to complete. Often given responsibility for developing a project
for which no prior experience had been obtained. Served as a team lead in a Senior Analyst
position in two previous positions, as well as Information Systems Manager
ITIL Certification for Structured IT Management, MCSE Microsoft
Certified Systems Engineer(2K) MCSA Microsoft
Certified Systems Administrator(2K), MCP Microsoft Certified
Professional, CompTIA A+ Certified
Computer Technician, CompTIA Network+
Certified, IBM Certified laptop, desktop and server. Current Secret
Clearance Feb. 04
·
Extensive systems
and project management experience resulting from over twenty years work in the
field, working with experienced professionals across multiple platforms and
systems.
·
Staff management including
training and career development, writing performance reviews and developing a
structured team through a designed hiring process.
·
Systems management
and analysis including network traffic statistics and forensic research to determine
cause of failure or network intrusion origin, including implementation of
security measures using various SNMP monitoring systems (HP OpenView,
DameWare, Formula)
·
Disaster recovery
planning including implementation of Veritas and
Seagate Backup software.
·
Network storage
management including installation and configuration of CD library drive units
and RAID 5 drive sets for data security and recovery, and monitoring of SAN
systems.
·
Advanced LAN/WAN
administration experience, including dial-up, PPP, TCP/IP, Frame Relay, PPTP,
VPN, SNMP, POP3, RAS/SAS, and network testing and analysis.
·
Systems and
network management under Windows (all), Unix, and VMS.
·
Microsoft
Exchange server administration under NT4 (Exchange 5.5) and Windows Server
2003, to include the administration of onsite servers as well as 40 offsite
exchange servers
·
Knowledge of
industry standard protocols such as HTTP, FTP, TCP/IP, IPX/SPX.
·
Experience with
network connectivity across LAN/WAN including analysis and troubleshooting
·
Extensive familiarity
with numerous operating systems ranging from the early DOS days, to Windows 9x,
Windows 2000/2003, Windows XP, Linux Ubuntu and RedHat, and Unix.
Oct.
2006-Present
OPERATIONS MANAGER
·
Staff management
of a large department of systems controllers and administrators spanning
several platforms and environments.
·
Planning,
organization and management of tasks and objectives for staff.
· Management and support of a worldwide network supporting major international markets comprised of over 4500 servers worldwide.
· Management of a complex employee development structure and design of multi-platform training program for systems administrators.
· Support of an integrated change control process for development and implementation of new systems/software.
· Planning, analysis and implementation of new projects designed for process improvement in areas such as employee development, and change control.
·
Management of a
structured incident/problem management process which includes escalation
procedures spanning through several tiers of upper level support, ensuring a
maximum uptime of critical systems that support markets around the globe.
Jan.
2001-Oct. 2006
INFORMATION SYSTEMS MANAGER
·
Management of IT
department, including training of employees and support staff, as well as
performance reviews. Project management
and supervision.
·
Network design
and system integration/installation on an Active Directory Windows 2000
server-based network. Installation of
several servers performing a range of functions from Primary Domain Controller,
to voicemail system management. SQL, Bentley LM, and Advantage server
administration.
·
Installation and
configuration of telephony systems routers and MCK units (Voice over IP) for
intercommunication between the lab and main complex.
·
Linux and Ubuntu file server configuration and administration.
·
Design and
implementation of two external business network solutions, including servers,
workstations, routers, switches and cabling
·
Provide advanced
server/LAN/WAN administration under Windows 2000, including DNS, DHCP, Exchange
server management, ICS Firewall.
·
Remote
installation and management using RAS and VPN, as well as remote installation
and distribution of software using
Sep.
2003-Oct. 2006
Secret
Clearance
NETWORK ENGINEER (Working for the
·
Project
management and team development for a team of 7 engineers and interns
maintaining a network of over 6000 users.
·
Network systems /
server administration (Active Directory under Windows Server 2003) for 22 state
AOR (area of responsibility), including 3rd level support for
Regional Managers, and remote server administration.
·
Network
administration for 55 servers, including massive 22-state deployment of over 60
servers operating under Active Directory.
·
3rd tier support
for LAN/WAN area including remote administration using DameWare,
·
Advanced
troubleshooting of DNS and WINS services, resolving replication issues for the
domain infrastructure, and push/pull relationships between servers in various
locations across the AOR(Area of Responsibility).
2000-2001
MEDICAL
SENIOR SUPPORT ANALYST, INFORMATION
SYSTEMS
·
Supervision of
network analysts and coordination of projects as a liaison with
management. Responsible for maintaining
a network of thousands of PCs and peripheral equipment for users across a vast
network in the St. Louis Metropolitan area.
Region includes all medical group personnel and offices.
·
Communications
testing and evaluation of onsite routers for the remote offices and hospitals,
including replacement and repair of faulty equipment.
·
Remote network
management using PCAnywhere and
·
Support a network
that is Windows NT 4.0 (sp6) based and running on Novell 4.8, including
securities administration and system/device implementation.
·
Last line of
support for this group, operating at a 3rd level support capacity to
all the analysts, providing training on advanced network management techniques.
·
System securities
including user create/delete, and permissions assignments.
·
Support for the
Unix file server, providing reliable networking of vital data.
1998-2000
NETWORK ANALYST
·
Served role of
being the only analyst for the remote areas of
·
Provided maintenance
and troubleshooting and on-site and remote support for a large network of end
users in the metro area of
·
LAN management
including switch installation/configuration, troubleshooting and
repair/replacement of network devices for optimum network performance.
·
Onsite support
for over 1500 users in the
1993 to 1998
IT OPERATIONS ANALYST
·
Maintain security
solutions on the network with firewall and gateway analysis.
·
Support an AS/400
BPCS network to include administration and management.
·
Installation and
configuration of various software suites designed to interact with both PC’s
and the IBM mainframe, to include ongoing management.
·
Network interconnectivity
troubleshooting and analysis, including identification of communication
problems. Configured routers and bridges to moderate traffic on the network to
the Ethernet and Token-ring users.
Military:
Served
in the United States Air Force from 1985-1989, stationed at Holloman AFB, NM
Support
Systems Administration responsibilities while assigned to the Aircraft
Maintenance Squadron.
Honorable
Discharge, Mar. 1989.