Visit me at http://www.BobsPlanet.net, or email me at Bob@BobsPlanet.net


Professional History

 

           Proven ability to guide a team through persistence, dedication and leadership. 

           Ability to work alone with little to no supervision given complex tasks to complete. Often given responsibility for developing a project for which no prior experience had been obtained. 

           Served in the capacity of directing information security management, and the development and implementation of risk management measures throughout most of my career.

 

Professional Summary

·               Extensive systems and security management experience resulting from over twenty years work in the field, working with experienced professionals across multiple platforms and systems.  

·               Leadership of a team assigned to the overall stability of the systems and software used by the largest financial data company in the world.

·               Systems management and analysis including network traffic statistics and forensic research to determine cause of failure or network intrusion origin, including implementation of security measures using various SNMP monitoring systems (HP OpenView, DameWare, Formula)

·               Disaster recovery planning including implementation of Veritas and Seagate Backup software.

·               Network storage management including installation and configuration of CD library drive units and RAID 5 drive sets for data security and recovery, and monitoring of SAN systems.

·               Advanced LAN/WAN administration experience, including dial-up, PPP, TCP/IP, Frame Relay, PPTP, VPN, SNMP, POP3, RAS/SAS, and network testing and analysis.

·               Project management and direction including development, implementation and administration.

·               Enterprise-wide Microsoft Exchange server administration under Windows Server 2003, to include the administration of onsite servers as well as 40 offsite exchange servers

·               Information and network security across multiple platforms, including firewall management.

·               Experience with network connectivity across LAN/WAN including analysis and troubleshooting 

·               Extensive cross-platform familiarity including the Windows family, Unix, Linux, and VMS.

 

Professional Experience

Oct. 2006-Present         

                                    St. Louis, MO

                                    NETWORK OPERATIONS MANAGER

·        Staff management of a large department of systems controllers and administrators spanning several platforms and environments responsible for infrastructure and software support.

·        Administration and support of a worldwide network supporting major international markets comprised of over 4500 servers worldwide, in a strongly ITIL-based management structure.

·        Management of a team responsible for systems and network information security utilizing various SNMP trap based software products, and NIDS (Network Intrusion Detection System).

·        Oversight for a network specifically designed to guarantee the delivery of data through resilient failover systems, and switched networks capable of avoiding downtime during a system or network failure seamlessly to the customer.

·        Project management in turnkey operations from implementation through support and administration of ongoing process-oriented quality assurance.

·        Management and coordination of systems controllers, engineers and developers responsible for guaranteeing the integrity of data and the security of the networks that provide service to a global infrastructure.

·        Administration of a structured incident/problem management process which includes escalation procedures spanning through several tiers of upper level support, ensuring a maximum uptime of critical systems that support markets around the globe.


 

 

Jan. 2001-Oct. 2006      

                                    St. Louis, MO

                                    INFORMATION SYSTEMS MANAGER

·        Management of IT department, including training of employees and support staff, as well as performance reviews.  Project management and supervision for various design and software implementations and change controlled processes.

·        Network design and system integration/installation on an Active Directory Windows 2003 server-based network.  Installation of several servers performing a range of functions from Primary Domain Controller, to voicemail system management. SQL, Bentley LM, and Advantage server administration.

·        Development and maintenance of information security infrastructure including firewall, software network/systems analysis, and security reporting software.

·        Linux and Ubuntu file server configuration and administration.

·        Design and implementation of two external business network solutions, including servers, workstations, routers, switches and cabling.

·        Provision of advanced server/LAN/WAN administration under Windows and Unix, including DNS, DHCP, Exchange server management, ICS Firewall.

·        Remote installation and management using RAS and VPN, as well as remote installation and distribution of software using Tivoli, RIS, and VNC applications.

 

Sep. 2003-Oct. 2006     

Secret Clearance          Department of Homeland Security, US Coast Guard, St. Louis MO

                                    SENIOR NETWORK ENGINEER

·        Project management and team development for a team of 7 engineers and interns maintaining a network of over 6000 users.

·        Network systems / server administration (Active Directory under Windows Server 2003) for 22 state AOR (area of responsibility), including 3rd level support for Regional Managers, and remote server administration.

·        Advanced troubleshooting of network security risks, including forensic analysis and packet sniffer technology for the detection and prevention of intrusion into a network that contains national security sensitive information.

·        Network administration for 55 servers, including massive 22-state deployment of over 60 servers operating under Active Directory.

·        3rd tier support for LAN/WAN area including remote administration using DameWare, Timbuktu Pro, and Remote Desktop Services, serving as the last line of support for a network of thousands of users, providing technical assistance to regional system managers, and 2nd level support technicians.

 

 

2000-2001                    

                                    St. Louis, MO

                                    SENIOR SUPPORT ANALYST, INFORMATION SYSTEMS

·        Supervision of network analysts and coordination of projects as a liaison with management, including training, evaluation, and supervision onsite. 

·        Operation at a 3rd level support capacity to all the analysts, providing training, networking, systems and advanced server support across various platforms.

·        Responsible for maintaining a network of thousands of PCs and peripheral equipment for users across a vast network in the St. Louis Metropolitan area.  Region includes all medical group personnel and offices.

·        Remote network management using PCAnywhere and Tivoli software. 

·        Support of Windows and Unix based network and Novell infrastructure, including securities administration and system/device implementation.

·        Information Security administration and management under various operating platforms, ensuring vital data quality to thousands of users.


Bob@BobsPlanet.net

 

Education / Certification
MCSE Microsoft Certified Systems Engineer(2K), ITIL Certification for Structured IT Management, MCSA Microsoft Certified Systems Administrator(2K), CompTIA A+ Certified Computer Technician, CompTIA Network+ Certified, IBM Certified laptop, desktop and server. Current Secret Clearance Feb. 04

 

New Mexico State University (NMSU-A) ’85-‘86

Meremec Community College, ’97-‘98

Computer science and management, information systems. 

 

 

Military

Served in the United States Air Force from 1985-1989, stationed at Holloman AFB, NM

Support Systems Administration responsibilities while assigned to the Aircraft Maintenance Squadron.

Honorable Discharge, Mar. 1989.